1
Introduction
At CellShark, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.
2
Who We Are
CellShark is responsible for the processing of personal data collected through our website and services.
Contact Information: CellShark, Zekeringstraat 41E, 1014 BV Amsterdam, The Netherlands. Email: store@cellshark.nl.
3
Personal Data We Collect
Depending on your interaction with our website, we may collect the following information:
Identity Information
- Full name
- Company name, if applicable
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Purchased products
- Order history
- Return requests
- Warranty claims
Technical and Communication Information
- IP address, browser type, device information, operating system, and website usage statistics
- Emails, customer support requests, reviews, and feedback
Payments are processed securely through third-party payment providers. CellShark does not store complete credit card or banking details.
4
Why We Process Your Data
We use your personal data only when necessary for legitimate business purposes, including:
- Processing orders and delivering products
- Providing customer support
- Managing warranty claims, returns, and refunds
- Preventing fraud
- Improving website performance
- Complying with legal obligations
- Responding to inquiries
We do not sell your personal data to third parties.
5
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent where required
6
Sharing Your Information
We only share personal data with trusted service providers when necessary to provide our services.
Payment Providers
To process payments securely, payment details may be shared with authorized payment processors.
Shipping Partners
To deliver orders, we may share your name, delivery address, and contact details with shipping carriers such as PostNL, DHL, and other logistics providers.
Website and Hosting Providers
Technical service providers may process data to host and maintain our website infrastructure.
Professional Advisors
We may share information with accountants, legal advisors, auditors, or regulatory authorities where required by law.
7
International Transfers
Where service providers process data outside the European Economic Area (EEA), CellShark ensures appropriate safeguards are implemented in accordance with GDPR requirements.
8
Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on legal, accounting, tax, warranty, and customer service requirements.
Certain transaction records may be retained for up to seven years to comply with Dutch tax regulations. When data is no longer required, it will be securely deleted or anonymized.
9
Data Security
CellShark takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure.
- SSL encryption
- Secure payment processing
- Access controls
- Password protection
- Regular security updates
While we strive to protect your information, no online system can be guaranteed completely secure.
10
Cookies
Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may be used to remember preferences, analyze website traffic, improve website performance, and enhance security.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
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Analytics
We may use analytics tools to understand how visitors interact with our website. Analytics data may include pages visited, time spent on pages, browser information, and device information. Where possible, analytics data is anonymized.
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Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use your email address to send updates, promotions, and product information.
You may unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly.
13
Your Rights Under GDPR
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal data where legally permissible.
Right to Restrict Processing
You may request that we temporarily limit the use of your data.
Right to Data Portability
You may request a copy of your personal data in a structured electronic format.
Right to Object
You may object to certain forms of data processing based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
14
Complaints
If you have concerns about how your personal data is processed, please contact us first so we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Website: www.autoriteitpersoonsgegevens.nl.
15
Third-Party Websites
Our website may contain links to third-party websites. CellShark is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any websites they visit.
16
Changes to This Privacy Policy
CellShark reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page and become effective immediately upon publication.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
17
Contact Us
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
CellShark, Zekeringstraat 41E, 1014 BV Amsterdam, The Netherlands. Email: store@cellshark.nl.