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Privacy Policy

How CellShark Protects Your Personal Data

At CellShark, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you use our website, purchase products, or contact our support team.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws. By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Last Updated: June 2026 store@cellshark.nl
1

Introduction

At CellShark, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you use our website, purchase products, or contact our support team.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2

Who We Are

CellShark is responsible for the processing of your personal data as shown in this privacy policy.

Contact Information: CellShark, Zekeringstraat 41E, 1014 BV Amsterdam, The Netherlands. Email address: store@cellshark.nl.

3

Personal Data We Collect

Depending on your interaction with our website, we may collect the following personal information:

Identity Information

  • Full name
  • Company name (if applicable)

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order Information

  • Purchased products
  • Order history
  • Return requests
  • Warranty claims

Technical and Communication Information

  • IP address, browser type, device information, and browsing activity
  • Emails, customer support requests, and product reviews

Payments are processed securely through third-party payment service providers. CellShark does not store or access your credit card number or full payment credentials.

4

Why We Process Your Data

We use your personal data only when necessary for legitimate business purposes, including:

  • Processing orders and delivering products
  • Providing customer support
  • Managing warranty claims, returns, and refunds
  • Preventing fraud
  • Improving website performance
  • Complying with legal obligations
  • Responding to inquiries

We do not sell your personal data to third parties under any circumstances.

5

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Customer consent (where required)
6

Sharing Your Information

We only share personal data with trusted service providers to facilitate our business operations, including:

Payment Providers

To process payments securely, payment details are shared with payment gateways.

Shipping Partners

To deliver orders, we may share your name, shipping address, and email with courier services.

Website and Hosting Providers

Technical service providers may process data to maintain website infrastructure and security.

Professional Advisors

We may share information with accountants, auditors, or legal advisors to comply with regulatory requirements.

7

International Transfers

Where service providers process data outside the European Economic Area (EEA), CellShark ensures appropriate safeguards are implemented in accordance with GDPR requirements.

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Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on legal, accounting, tax, warranty, and customer service requirements.

Certain transaction records may be retained for longer periods to comply with statutory fiscal obligations.

9

Data Security

CellShark takes appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or alteration. These security measures include:

  • SSL encryption during data transmission
  • Secure payment processing systems
  • Access controls limiting data access to authorized personnel
  • Password protection policies
  • Regular security updates and system monitoring

While we strive to protect your information, no online system can be guaranteed completely secure.

10

Cookies

Our website uses cookies and similar technologies to improve browsing experience, analyze site usage, and support marketing activities.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

11

Analytics

We may use analytics tools to understand how visitors interact with the Website. This data is processed in a pseudonymized form.

12

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you updates, promotional offers, and product news.

You may unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly.

13

Your Rights Under GDPR

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal data where legally permissible.

Right to Restrict Processing

You may request that we temporarily limit the use of your data.

Right to Data Portability

You may request a copy of your personal data in a structured electronic format.

Right to Object

You may object to certain forms of data processing based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

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Complaints

If you have concerns about how your personal data is handled, please contact our support team.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Website: www.autoriteitpersoonsgegevens.nl.

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Third Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

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Changes to this Privacy Policy

CellShark reserves the right to update or modify this Privacy Policy. The latest version will always be posted on our Website.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

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Contact Us

For any questions regarding this privacy policy or your personal data rights, please contact our support team.

CellShark, Zekeringstraat 41E, 1014 BV Amsterdam, The Netherlands. Email address: store@cellshark.nl.